Privacy policy
Smiling Hearts Uganda - An initiative of ‘HUG Charity Foundation Inc’ [ABN 16 644 792 330] is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers. This Personal Information is obtained in many ways including correspondence by telephone and email, via our website www.smilingheartsuganda.org.au, from media and publications from other publicly available sources and from third parties. Smiling Hearts Uganda also use “cookies” to track visits to our website, social media profiles and your interaction with our digital services such as emails. A "cookie" is a small text file placed on your computer by our web server which can later be retrieved by our web servers. You can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.
Cookies are used for marketing and personalisation purposes, to provide you with a better and more customised service and with a more effective digital experience. They may do this by:
allocating an identification number to your Internet browser;
determining if you have previously visited the Smiling Hearts website;
identifying pages on our website or third-party websites you have accessed.
Smiling Hearts Uganda may collect information about how you use our digital services to tailor our services to you. For example, we may do this when you click on a link on our emails or website or engage with us online via social media platforms like Facebook. Usually the information we collect in this way is only general information derived from cookies, however some information may be able to identify you. We don’t guarantee website links or policy of authorised third parties.
Smiling Hearts Uganda collects your Personal Information for the primary purpose of providing our services to you, providing information to our donors and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing. When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, Smiling Hearts Uganda will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing. Smiling Hearts Uganda will not charge any fee for your access request. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. Smiling Hearts Uganda will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Protecting children and young people
Smiling Hearts Uganda also expects you to take special care with the images of children from our programs, just as we do. Please honour the consent given by the children, guardians or community leaders by not copying these images unless we tell you that you can. All photos on our social media platforms and website have consent from the child or guardian.
Squarespace & Stripe
Our website is hosted on Squarespace Inc. They provide us with the online ecommerce platform that allows us to accept donations and sell products. Your data is stored through Squarespace's data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.
We use a third-party payment processor Stripe to handle donations and payments, you will be directed to the Stripe website and provide your payment information directly to them. Stripe’s privacy policy applies to the information you provide on the Stripe website.
For more information, you may also want to read Squarespace's & Stripes Terms of Service or Privacy Statements:
http://www.squarespace.com/terms-of-service/ & http://www.squarespace.com/privacy/
https://stripe.com/privacy-shield-policy & https://stripe.com/au/privacy
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact us at:
Smiling Hearts Uganda
smilingheartsuganda@gmail.com
Via Contact Us tab at - smilingheartsuganda.org.au
0407 346 773